FAQ about Solid Edge Learning

Question Summary  Question Summary

  1. How can I pay?
  2. Can I pay using my local currency?
  3. Where can I access Solid Edge Learning from?
  4. Can I share my membership?
  5. I keep getting a message telling me I have been logged out of Solid Edge Learning. Why?

Question & Answers  Question & Answers

  1. How can I pay?

    The most flexible way to pay for Solid Edge Learning is by credit or debit card, or PayPal on a monthly basis. You can either pay on line or phone or fax your payment details to our office if you prefer. You will be asked for your credit card details at the start of your subscription and will be automatically charged monthly in advance. You do not need to provide your card details every month. No credit card information is held by us.

    We can accept Visa, Visa Debit, MasterCard, American Express and PayPal for Solid Edge Learning subscription payments.

    We can also accept cheque, BACS, and wire transfer payments. However if you wish to pay by one of these methods you must take an annual subscription. Because of the additional administration involved in these cases we cannot offer a discount for paying annually in advance.

  2. Can I pay using my local currency?

    We are only able to accept payment in sterling GB pounds or US dollars.

    You can choose when initially setting up your account whether to pay in GB pounds or US dollars.

    Your credit/debit card is charged, or wire transfer made, in either of those currencies and the equivalent amount is debited from your account in your local currency.

  3. Where can I access Solid Edge Learning from?

    Solid Edge Learning can be accessed using the following web browsers: Mozilla Firefox; Microsoft Internet Explorer; and Google Chrome; wherever you have access to a high speed internet connection.

  4. Can I share my membership?

    No. A separate membership is required for each person who is going to access Solid Edge Learning.

    The membership credentials provided to access Solid Edge Learning are for a single persons use only. You should not share these with anyone. Sharing your membership is against our terms of service which will be legally enforced.

    Be warned our tracking system monitor abuse of your membership credentials.

  5. I keep getting a message telling me I have been logged out of Solid Edge Learning. Why?

    You have your own personal login credentials to Solid Edge Learning. Using internet security best practice our system only allows you to be logged in to one session of Solid Edge Learning at any one time. If you are logged in and another session of Solid Edge Learning is started you are automatically logged out and receive the message.

    If you have several computers and are trying accessing Solid Edge Learning on them at the same time the current session will always be logged out as you start a new session on a different machine.

    If someone is using your login, which is strictly against our terms and conditions, and attempt to access Solid Edge Learning and you are logged into the system you will be automatically logged out.

    So you may see the logged out message for any of these reasons.

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